April 3, 2020
Zamboni Owners and Arena Operators:
We Are At Your Service! We have corporate offices and Customer Service teams in North America and Europe to support your current local needs.
If you require parts, service or any assistance, please contact your Zamboni Authorized Distributor. If you need assistance finding your Distributor: zamboni.com/distributor
If your Distributor has any interruption in their business:
North American Zamboni customers: our Brantford, Ontario team and manufacturing facility is available and ready to assist. For parts and customer service, please call: 519.758.5000.
European Zamboni customers: the Zamboni Europe team and corporate office is available and ready to assist. For parts and customer service, please call: +46 291 20680 or email email@example.com
March 24, 2020
To Our Valued Customers,
The evolving COVID-19 crisis has resulted in additional closures, following updated guidance from local governments. While this impacts our ability to conduct business as usual, we appreciate your understanding of our need to comply with all local orders issued by the authorities.
Our facilities in Brantford, ON, Canada and Osterfarnebo, Sweden remain open for business. On Monday, March 23rd, our Canadian facility in Quebec complied with local orders to temporarily close. Robert Boileau, inc. in Quebec will be closed in line with the April 13th date mandated by the Province. As previously announced, as of Thursday, March 19th at midnight, our Paramount, California facility has been impacted by the order from the State of California which requires all non-essential businesses to close their doors until April 19, 2020.
Many of our Zamboni Authorized Distributors remain open for business. Our corporate locations’ teams will continue operating remotely, however we will be unable to ship orders for parts from the facilities which are temporarily closed. If you have a local Zamboni Authorized Distributor, we encourage you to reach out to them with your need for parts and service. Our Paramount facility phones will continue to be answered remotely between 7:00 am and 3:30 pm (local time) and our Quebec facility phones will be answered between 8:00 am and 4:30 pm (local time) daily. At this moment, the Brantford/Canada and Osterfarnebo/Swedish business unit hours of operation are unchanged.
We will be planning the efficient return to production of machines and support of parts orders as soon as we are allowed to do so. We will use our social media platforms (Facebook, Twitter, LinkedIn and Instagram) and our customer email database to share information as we expect that there will be additional modifications to the current situation. Please feel free to contact our facilities directly during the updated hours of operation using the information and links provided on our website.
|Zamboni Company Ltd.||Brantford, Ontario, Canada||Open|
|Robert Boileau, Inc.||Montreal, Quebec, Canada||Closing: Tuesday, March 24, 2020
Expected Reopening: Tuesday, April 14, 2020
|Zamboni Company USA, Ltd.||Paramount, California, USA||Closed as of Thursday, March 19, 2020
Expected Reopening: Friday, April 19, 2020
|Zamboni Europe AB||Österfärnebo, Sweden||Open|