Sales Survey | Zamboni

Sales Process

Which Zamboni machine model (or multiple products) did you purchase?*

How would you rate your sales experience for your recent purchase of a Zamboni product?

Did you feel that your Sales Representative helped you make an informed purchase decision based on the needs of your facility?

Yes	Neutral, I don't have an opinion on this matter.	No

Tell us more about your experience with your Sales Representative:

Product Delivery

Did you have all of the information you needed in advance of the delivery of your machine to support the machine delivery and set up at your location?

Yes
No

Did you receive your machine on time?

Yes
No

Tell us more about your product delivery experience:

Product Training

Did you request on-site training from your Zamboni representative?

Yes
No

If yes, was on-site training conducted in a timely manner, relative to the delivery of the machine?

Yes
No

The training was:

Have you used the Zamboni.com website to watch training videos, or registered as a Zamboni machine owner to access operating instructions and other materials?

zamboni.com/videos
zamboni.com/registration

Yes
No

Please share any other feedback related to operator training as we are continually developing additional materials for users of our products and your comments may help identify areas of opportunity for future development:

Product Performance

With the product now in use in your facility, how would you rate the product as compared to your expectations?

The product met my expectations in:

Please share any notes regarding the performance of your machine:

In the last year, did you recommend the Zamboni brand to someone in the industry?

Yes
No

In the last year, have you considered switching to a brand other than Zamboni?

Yes
No

What other resurfacing brands did you consider?

How satisfied are you with Zamboni Company?

Any further comments?

Thank You For Your Time

Contact Info *optional

If you would like to submit this survey form with your contact information for our reference, please include it below.

If you prefer to not share your contact information, you may submit the form and your information will be used only for internal reference and maintained in confidence.

Name

First Last

Email

Machine serial number(s) related to this sale:

	Strongly agree	Agree	Neutral	Disagree	Strongly disagree
Thorough
Informative
Covered Safety Techniques

	Strongly agree	Agree	Neutral	Disagree	Strongly disagree
Quality
Performance